The main focus of any flight operation should be aircraft availability and on-time departures. Except for weather, technical breakdown and maintenance related issues are usually the main cause of delays and cancellations in the flight schedule. These events can become very expensive. The cost of unscheduled down-time is often augmented by financial penalty charges from the end customer. This is especially true when dealing with oil companies.

The key prerequisite for achieving targeted availability and dispatch reliability is communication, or more precisely cross communication between groups and professions, especially the flight operation and maintenance departments. Good communication is sometimes difficult as one side wants to fly the aircraft while the other side wants to maintain it. This may result in an underlying and unwanted blame culture. A simple and common view is that revenue is a result of flying hours and availability, and that maintenance only generates cost. In an isolated way this is true.

ACS has the knowledge and experience you need in the support area.